Privacy Policy
 Effective Date: Feb 17, 2026

Family Resource Agency (“FRA,” “we,” “our,” or “us”) is committed to protecting the privacy of the families, staff, and community members we serve. This Privacy Policy explains how we collect, use, and safeguard personal information.

We may collect personal information in the following ways:

• Information provided during enrollment in our programs, including parent/guardian names, phone numbers, email addresses, and child-related information necessary for program participation.
 • Information provided when contacting us by phone, email, website forms, or in person.
 • Information submitted when opting in to receive SMS communications.
 • Limited website usage data collected automatically (such as IP address or browser type) for analytics and security purposes.

We use personal information to:

• Administer and operate our Head Start and related programs
 • Communicate with parents and guardians about their child’s participation
 • Send SMS notifications related to program updates, closures, enrollment requirements, and events
 • Respond to inquiries and provide support
 • Maintain records as required by law and funding agencies

We do not sell, rent, or trade personal information to third parties for marketing purposes.

If you provide your mobile phone number and consent to receive SMS messages:

• You will receive program-related communications regarding your child’s participation.
 • Message frequency varies.
 • Message and data rates may apply.
 • You may opt out at any time by replying STOP.
 • You may reply HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as secure messaging platforms) is permitted only as necessary to provide SMS services and is subject to confidentiality agreements.

We may share information:

• With trusted service providers who assist in operating our programs (such as secure software vendors), under confidentiality agreements
 • When required by law, regulation, or court order
 • To protect the safety and rights of children, families, staff, or the public

We limit data sharing to what is necessary for legitimate operational purposes.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no system can guarantee absolute security.

We retain personal information only as long as necessary to fulfill program requirements, comply with legal obligations, and maintain required records.

You may:

• Opt out of SMS communications by replying STOP
 • Contact us to update or correct your contact information
 • Request additional information about how your data is used

Our programs serve children and families. Information collected about children is used solely for program administration and compliance with Head Start requirements. We do not knowingly collect personal information directly from children through our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or our data practices, please contact:

Tennessee Head Start:

3680 Michigan Avenue Road NE

Cleveland, TN 37323

Phone: 423-303-3543
 Email: tmcculloh@myfratn.org
 Website: https://myfratn.org


Gerogia Head Start:

410 Chickamauga Ave Suite 200

Rossville, GA 30741

Phone: 706-419-7014
 Email: ckeener@myfraga.org
 Website: https://myfraga.org